Privacy Policy for 18 on Mark

Effective Date: 16 September 2023

1. Introduction

Welcome to 18 on Mark! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.18onmark.co.za or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you book accommodation or interact with our website, we may collect personal information, including but not limited to:

• Name
• Email address
• Phone number
• Payment information
• Address
• Identification details (e.g., passport number)

2.2 Non-Personal Information

We may also collect non-personal information that does not directly identify you, including:

• Browser type and version
• Operating system
• IP address
• Referring website
• Pages visited on our site
• Duration of visit

3. How We Use Your Information

We use your information for various purposes, including:

• Processing bookings and transactions
• Communicating with you about your reservations or inquiries
• Improving our website and services
• Sending promotional materials and updates (with your consent)
• Complying with legal obligations

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following cases:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website or fulfilling your bookings (e.g., payment processors, booking engines).
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., subpoenas, court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no data transmission over the internet or electronic storage is entirely secure.

6. Your Choices and Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions.
• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

18 on Mark
18 Mark Street
Willowmore, EC
6445
veronica@18onmark.co.za

Disclaimer: This Privacy Policy is intended for informational purposes only and may not cover all legal requirements for your specific situation. Always consult with a legal professional to ensure compliance with applicable privacy laws and regulations.